Personal Training Cancellation & Refund Policy

Cancellation Policy

To ensure fair scheduling and respect for everyone’s time, the following cancellation policy applies to all personal training sessions:

• Clients must provide at least 24 hours’ notice to cancel or reschedule a scheduled session.
• Cancellations made with less than 24 hours’ notice will be charged the full session fee.
• Clients who fail to attend a scheduled session without prior notice (no-show) will forfeit the session and will not receive a refund or credit.
• If the trainer needs to cancel a session, the client may either:Reschedule at no additional cost, or
  Receive a full refund for that session if it cannot be rescheduled.

Refund Policy

• Individual training sessions are non-refundable once completed.
• Training packages are non-refundable. However, unused sessions may be transferred to another person with prior written approval from the trainer.
• Refunds will only be considered in exceptional circumstances, such as a documented medical condition that permanently prevents participation in training. Supporting documentation may be required.
• Approved refunds will be calculated based on the value of any unused sessions, less any discounts applied to the original package purchase.
• If approved, refunds will be processed using the original payment method within 7–10 business days.

Session Expiration

• Single sessions must be used within 30 days of purchase.
• Training packages must be used within 6 months of the purchase date, unless otherwise agreed in writing.
• Expired sessions will be forfeited and are not eligible for a refund.

Late Arrival

Clients who arrive late will receive only the remaining scheduled session time. Sessions will still end at the originally scheduled time to avoid affecting other clients.

Agreement

By purchasing personal training services, the client confirms that they have read, understood, and agreed to this Cancellation & Refund Policy.